Important Notice: This Privacy Policy ("Policy") describes how jillilive ("we," "us," "our") collects, uses, stores, and protects the personal information of users ("you," "Player") who access or use the jillilive platform at jillilive.club. By registering an account or using our services, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy is governed by the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines.
jillilive is an online gaming platform operating at jillilive.club, offering live casino games, slots, bingo, and sports betting services to eligible players in the Republic of the Philippines. For the purposes of this Privacy Policy, jillilive acts as the Personal Information Controller (as defined under the Data Privacy Act of 2012) with respect to the personal data of its registered players and website visitors.
As a Personal Information Controller, jillilive determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data protection laws and the regulations of the National Privacy Commission (NPC).
If you have any questions about how jillilive handles your personal data, you may contact our designated Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.
jillilive collects personal data from you in several ways: directly when you register and use our platform, automatically through your use of our website, and from third parties where permitted by law. The categories of personal data we collect include the following:
2.1 Registration & Account Data
When you create a jillilive account, we collect your full legal name, date of birth, email address, Philippine mobile number, and a username and password of your choosing. This information is required to create and maintain your account.
2.2 Identity Verification (KYC) Data
To comply with PAGCOR regulations and Philippine Anti-Money Laundering Act (AMLA) requirements, we collect copies of government-issued identification documents such as your PhilSys National ID, passport, driver's license, SSS ID, or UMID. We may also collect proof of address documents such as utility bills or bank statements, and in some cases, proof of payment method ownership.
2.3 Financial Data
We collect information about your deposits and withdrawals, including transaction amounts, dates, and the payment methods used (e.g., GCash account reference, PayMaya, BPI, BDO, or Metrobank account details). We do not store full bank account numbers or complete GCash PINs on our servers.
2.4 Gaming Activity Data
We record your gameplay history, including games played, wagers placed, wins and losses, bonus usage, and session durations. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory reporting.
2.5 Technical & Device Data
When you access jillilive, we automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URLs. This data helps us maintain platform security and optimize your experience.
2.6 Communications Data
If you contact our support team via live chat or email, we retain records of those communications, including the content of messages and any attachments, for quality assurance, training, and dispute resolution purposes.
| Data Category |
Examples |
Required? |
| Account Data |
Name, email, mobile number, password |
Mandatory |
| KYC / Identity |
Government ID, proof of address |
Mandatory |
| Financial |
GCash reference, bank details, transaction history |
Mandatory |
| Gaming Activity |
Bets, wins, session logs, bonus usage |
Mandatory |
| Technical / Device |
IP address, browser, device ID |
Automatic |
| Marketing Preferences |
Email opt-in, promo preferences |
Optional |
jillilive uses the personal data we collect for the following specific purposes:
- Account creation and management: To register your account, verify your identity, and maintain your player profile on jillilive;
- Service delivery: To provide access to our games, process deposits and withdrawals, and deliver the core features of the jillilive platform;
- Regulatory compliance: To fulfill our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012, including KYC verification and suspicious transaction reporting;
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct;
- Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behavior and to enforce self-exclusion requests and deposit limits;
- Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance;
- Platform improvement: To analyze usage patterns, conduct A/B testing, and improve the performance, design, and features of jillilive;
- Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications.
Marketing Opt-Out: You may withdraw your consent to receive marketing communications from jillilive at any time by updating your notification preferences in your account settings or by contacting our support team. Opting out of marketing will not affect your ability to use the platform.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jillilive processes your personal data on the following legal bases:
- Contractual necessity: Processing is necessary to perform the contract between you and jillilive — specifically, to operate your account and deliver gaming services;
- Legal obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR licensing conditions, AMLA reporting requirements, and NPC data protection regulations;
- Legitimate interests: Processing is necessary for jillilive's legitimate interests in preventing fraud, maintaining platform security, and improving our services, provided these interests are not overridden by your rights and freedoms;
- Consent: For non-essential processing activities such as marketing communications and certain cookie-based analytics, we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time.
jillilive does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
5.1 Regulatory Authorities
We are required by law to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities upon lawful request or as required by our operating license conditions.
5.2 Payment Processors
To process your deposits and withdrawals, we share necessary transaction data with our payment partners, including GCash, PayMaya, and partner banks (BPI, BDO, Metrobank). These partners are bound by their own data protection obligations and are not permitted to use your data for any purpose other than processing your transactions.
5.3 Game Providers
Some games on jillilive are provided by licensed third-party game studios. These providers may receive limited technical data (such as a pseudonymous player identifier and session token) necessary to deliver the game. They do not receive your full name, contact details, or financial information.
5.4 Technology Service Providers
We engage trusted technology vendors for services such as cloud hosting, cybersecurity, customer support software, and analytics. These vendors act as Personal Information Processors on our behalf and are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
No Unauthorized Disclosure: jillilive will never disclose your personal data to any third party not described in this Policy without your prior consent, except where required to do so by a valid court order, subpoena, or other lawful legal process.
jillilive uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session, and gather analytics data. A cookie is a small text file placed on your device when you visit our website.
6.1 Types of Cookies We Use
| Cookie Type |
Purpose |
Can Be Disabled? |
| Essential |
Session management, login authentication, security tokens |
No — required for platform function |
| Functional |
Remembering your language, game preferences, and display settings |
Yes |
| Analytics |
Understanding how players navigate jillilive to improve the platform |
Yes |
| Marketing |
Delivering relevant promotional content based on your activity |
Yes — requires consent |
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging in and using core platform features. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
jillilive implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes:
- Transport Layer Security (TLS 1.3): All data transmitted between your device and our servers is encrypted in transit;
- AES-256 Encryption: Sensitive data stored on our servers, including KYC documents and financial records, is encrypted at rest;
- Multi-Factor Authentication (MFA): Available for all player accounts to add an additional layer of login security;
- Access Controls: Strict role-based access controls ensure that only authorized jillilive personnel can access personal data, and only to the extent necessary for their job function;
- Regular Security Audits: Our platform undergoes periodic penetration testing and security audits by independent cybersecurity professionals;
- Incident Response Plan: jillilive maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the NPC and affected players within the timeframes required by law.
Your Role in Security: While jillilive takes every reasonable precaution to protect your data, you also play an important role. Never share your jillilive password with anyone — including people claiming to be jillilive staff. Our team will never ask for your password via chat, email, or any other channel. If you suspect your account has been compromised, contact our support team immediately.
jillilive retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our regulatory obligations. The following retention periods apply:
- Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and the Anti-Money Laundering Act;
- Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA reporting requirements;
- Gaming activity logs: Retained for three (3) years from the date of each session, for dispute resolution and regulatory audit purposes;
- Customer support communications: Retained for two (2) years from the date of the last interaction;
- Marketing consent records: Retained for the duration of your account and for one (1) year following withdrawal of consent, as evidence of your consent decision.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be associated with you as an individual. Where data must be retained beyond these periods due to an ongoing legal dispute or regulatory investigation, we will retain only the data necessary for that specific purpose.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jillilive. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
Right to Access
Request a copy of the personal data jillilive holds about you and information about how it is being used.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Right to Object
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Right to Data Portability
Receive a copy of your personal data in a structured, commonly used, machine-readable format.
Right to Lodge a Complaint
File a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.
jillilive will respond to all verified data subject requests within fifteen (15) business days of receipt. In complex cases, we may extend this period by a further fifteen (15) business days, in which case we will notify you of the extension and the reason for it.
Identity Verification: To protect your privacy, jillilive will verify your identity before processing any data subject request. We may ask you to provide a copy of a valid government-issued ID to confirm that the request is being made by the account holder.
21+ Platform: jillilive is strictly an adult gaming platform. In accordance with PAGCOR regulations, you must be at least 21 years of age to register and use jillilive. We do not knowingly collect personal data from individuals under the age of 21.
jillilive employs age verification measures during the registration process and as part of our KYC procedures to prevent minors from accessing the platform. If we become aware that personal data has been collected from a person under the age of 21 without verifiable parental consent, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has registered on jillilive, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.
jillilive's primary data processing infrastructure is located within the Philippines. However, some of our third-party service providers — including cloud hosting providers and game studios — may process data in other jurisdictions. Where personal data is transferred outside the Philippines, jillilive ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.
These safeguards may include contractual clauses that impose data protection obligations on the recipient, or transfers to jurisdictions that the NPC has recognized as providing an adequate level of data protection. By using jillilive, you consent to these transfers where they are necessary to deliver our services to you.
The jillilive platform may contain references to third-party services such as payment processors and game providers. These third parties operate their own websites and platforms, which are governed by their own privacy policies. jillilive is not responsible for the privacy practices of any third-party service, and we encourage you to review the privacy policies of any third-party service you interact with in connection with your use of jillilive.
The inclusion of any reference to a third-party service on jillilive does not constitute an endorsement of that service's privacy practices or data handling procedures.
jillilive reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify you by posting a prominent notice on the jillilive platform and, where required by law, by sending you a direct notification via your registered email address.
The date of the most recent revision will always be displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how jillilive is protecting your personal data. Your continued use of the jillilive platform following the posting of any changes constitutes your acceptance of the revised Policy.
Version History: The current version of this Privacy Policy was last updated in January 2026. If you have any questions about changes made since the previous version, please contact our Data Protection Officer.
If you have any questions, concerns, or requests relating to this Privacy Policy or jillilive's handling of your personal data, you may contact our designated Data Protection Officer (DPO) using the following details:
Data Protection Officer
jillilive Data Privacy Team
Response Time
Within 15 business days
Regulator
National Privacy Commission (NPC), Philippines
If you are not satisfied with jillilive's response to your data privacy concern, you have the right to escalate your complaint directly to the National Privacy Commission of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 and ensuring compliance by personal information controllers operating in the Philippines.